Orders and delivery

• Place orders on-line using our secure site , we accept Visa/Mastercard  or bank deposit .

Our contact details are:

• 169 Manukau Road , Epsom 1023, Auckland, New Zealand
• PO Box 24 114 Royal Oak 1345, Auckland , New Zealand
• Phone +64 9 630 1960,
• email sales@globalbaby.co.nz 

We send product by courier and therefore are unable to deliver to PO Boxes.If you wish to have your goods sent to a PO Box please advise us and we will recalculate the freight charges.On-line orders are dispatched  the next business day , unless the goods are not available , in which case we will contact you.

• It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. 
• It is your responsibility to inform us if an order does not arrive. Once we learn an order has not arrived , we will ensure delivery occurs as soon as possible.
• We will not be held liable for any loss or damage resulting from late delivery.
• If an item is lost in transit, we will not despatch a replacement immediately.
• Replacement items will be despatched at our discretion. We are unable give a guaranteed time or day of delivery.

Without limiting the operation of any other Terms and Conditions herein

• a) we will not accept liability for any loss or damage arising from a late delivery
• b) you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order
• c) we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Placing and Accepting Orders -Orders will not be despatched until payment in full is received .

Order cancellation -We reserve the right not to provide goods or services or cancel orders (or part thereof) at our sole discretion at any time.

• If you need to cancel an order, please contact us immediately on +64 9 630 1960.
• Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed.
• Once we have accepted payment for an order, cancellation of the order is within our sole discretion.
• Orders that cannot be cancelled are subject to our policy for Returns and Exchanges.

Freight - Freight charges are set by your nominated destination. Costs are shown in the Shopping Cart at the time of order. Please note freight charges are an estimate only. We reserve the right to make changes where necessary.

Returns , refunds and exchanges If you want to return a product to us, contact us for advice about return details: Ph +64 9 630 1960

Returns and Exchanges

• If you return goods for any reason, please keep appropriate proof of despatch. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.
• It is your responsibility to ensure returned goods are adequately packaged to avoid damage in transit.
• We will not issue a return or exchange unless the product/s are in a saleable condition upon return.
• All returned products must be: a) Unused, unopened and in original condition; b) Undamaged, and c) Received by us within 14 days of original delivery to you.
• In the event of a return by you we will exchange or refund in the form of a Company gift voucher. However, you will pay the delivery costs of the return to Global Baby and any re-delivery to you.
• We will not refund initial delivery or credit card costs. You may not return an item because you have changed your mind.

Refunds We will process a refund by: · credit your credit card or · provide a gift voucher which can be redeemed on any future Global Baby purchase with 12 months validity.The amount refunded will depend on the reason for the return.

If you have received: ·

•  a damaged product or the wrong product, we will happily refund both the product and delivery costs
• a product that you no longer wish to purchase, only the product cost will be refunded.

Exchanges

• To complete an exchange, include the name, variety and cost of the new product you require on the Returns Form. If there is a difference in the price of the products involved in the exchange, please tell us how we should refund or charge you.

Goods Damaged or Faulty on Delivery

• You may return damaged or faulty goods. If later deemed by us to be faulty, normal warranty conditions for that product apply.
• It is your responsibility to follow warranty/instruction information.
• You are responsible for all costs incurred in relation to any return. In the event that you receive a defective or damaged product, we will despatch your replacement item (subject to availability).
• Once we receive the item returned by you, or otherwise agree that the item is defective or faulty, we will happily refund the original product price and delivery, via the original method of payment.
• Please allow up to 14 days for refunds to be processed upon our receipt of goods.